Contact us
In-app help
- Reset your password — open the app, tap Sign in → Forgot password, and enter your email.
- Pair a new device — open the app, go to Settings → Devices → Add new device, and follow the steps. The hardware only needs to be powered on for pairing.
- Export your data — Settings → Data export, then pick PDF or CSV.
- Change language or tariff — Settings → Preferences.
- Delete your account — Settings → Privacy → Delete Account, or see our account-deletion page.
Hardware issues
- Check the device is powered (the LED should be on).
- Make sure your phone has internet so the app can fetch the latest readings.
- If readings stop for more than 24 hours, message us on WhatsApp and we’ll schedule a technician visit.
- Warranty covers manufacturing defects for one year (home and shop devices) or two years (industrial device).
Privacy and data requests
For requests about your personal data (access, update, delete), see our Privacy Policy or email us at hello@kashef.sy. We respond to privacy requests within 30 days.