Option 1: Inside the app (fastest)
This takes less than a minute:
- Open the Kashef app and sign in.
- Go to Settings → Privacy.
- Tap Delete Account.
- Confirm by entering your password.
You will be signed out immediately, and your data will be deleted within 30 days (details below).
Option 2: Request deletion without the app
If you can no longer access the app or your registered email, request deletion directly:
We process deletion requests within 7 business days of identity verification.
What gets deleted
- Your name, email, phone number, and address.
- Any GPS coordinates you shared during device setup.
- All consumption readings linked to your account.
- Alert history and notification preferences.
- Authentication tokens and active app sessions.
What we may keep
- Anonymous, aggregated statistics (e.g. total consumption across a city) that cannot be linked back to you.
- Records that Syrian law requires us to retain (e.g. tax invoices, if any).
- Technical backups, which are automatically purged within 30 days.
Timeline
- Immediately — signed out of every device and account access revoked.
- Within 7 days — removed from the production database.
- Within 30 days — removed from backup snapshots.
Note: Deleting your account does not void the physical device’s warranty. If you want to return the device or request a warranty replacement, let us know before deletion so we can keep the relevant record.
Frequently asked
Can I undo a deletion?
Once you confirm, the data cannot be restored. You will need to create a new account and re-pair your Kashef device.
What about the Kashef device itself?
The device remains yours. After deletion it becomes unpaired and can be linked to a new account whenever you want.
Do I need to install the app to request deletion?
No. The email or WhatsApp message above is enough.